Support

Michi is made by one person. Email ofekmerhav08@gmail.com and you will get a reply within two working days — usually sooner. There is no ticket system to navigate and no bot to get past.

When you write in

It helps to include the name of the trip, roughly when the problem happened, and what you expected instead. If something looks wrong on a particular day of a trip, say which day. None of this is required — a one-line message is fine, and the details can be sorted out afterwards.

Common questions

Something is wrong with my trip and I want my data

Every trip can be exported from inside the app: open the trip, then Settings, then Export. You get the whole itinerary in a file you keep, whether or not you carry on using Michi.

How do I plan with ChatGPT?

Connecting Michi to ChatGPT lets you work on a trip in conversation — read a day, find places, reorder stops, and change how you travel between them. Changes are written into your itinerary when you confirm them. It is part of the paid plan and is set up from ChatGPT's own connector settings.

The assistant says my account does not have access

Planning through ChatGPT is part of Michi Pro, and it is the trip owner's plan that counts. Open Settings in Michi to see which plan the account is on.

How do I cancel?

Open Settings, then Subscription, then Manage or cancel. That opens the billing portal run by Polar, who take the payment — you can cancel, download invoices, and change your card there. Cancelling stops the renewal; the period you have already paid for runs to its end.

Can I use Michi with the people I am travelling with?

Yes. The trip's owner invites them from the Members screen, and everyone sees the same plan as it changes. Only the owner needs a paid plan; the people invited use the trip fully and for free.

I want to close my account

Settings, then Close account. Your trips stay intact for the people you travel with, because deleting them would take away itineraries other people are still using — your own access ends and any subscription is cancelled. If you want your name and email removed from those trips as well, ask for erasure by email and it will be done. The privacy policy describes exactly what is kept and what is removed.

Reporting something serious

If you have found a security problem, or something that exposes one person's trip to another, write to ofekmerhav08@gmail.com with "security" in the subject. Reports like that are looked at the same day. Please do not post the details publicly until it is fixed.